Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. Now we have a promotion where you can get free shipping on orders over $28.
When will my order be delivered?
Orders will be despatched within 2-5 working days of them being placed. Orders are not shipped on weekends or bank holidays.
How long will it take to get my order?
It depends on where you are. Overseas deliveries can take anywhere from 7-16 days. Due to COVID-19, the time can be extended by 3-5 days. Delivery Details can be found by clicking on the ShippingPolicy
What shipping carriers do you use?
Free shipping: We will use the local courier supported.
Express: We will use USPS, DHL and FedEx.
How to track my order?
You can find the link to track the order in the email, or click on the Track Order on the website.
Can I return my product?
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process. You may cancel your order within 24 hours after it is placed. However, due to unusually long processing times related to COVID-19, we now allow you to cancel your order if it has not yet been assigned a tracking number. If your order is already assigned a tracking number, it has already been sent out and we will unfortunately not be able to cancel it.
I received a defective item.
We're sorry to hear that! It is important to let us know within 30 days of receipt if you are in the North America and within 14 days of receipt elsewhere. Please get in touch with our Customer Care
I need to change or cancel my order. Can you help me?
We’re super quick at processing orders to make sure that you receive it as soon as possible. Once an order has been placed, we’re unable to amend it. It is simple to return any unwanted items back to us. Please see our Returns page.
Any question?
You can contact us through our contact page! We will be happy to assist you.
E-mail:cs@zzrhome.com
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SHIPPING POLICY
FREE Standard Shipping for All Orders
Delivery Time = Handling Time + Shipping Time (+ any holidays)
Handling Time
We check inventory every day to ensure that there are sufficient stocks for every product. Most online orders may take up to 2-3 business days to process before shipping from our warehouse (Exclude Weekends).
Shipping Time
Standard Shipping
Over $28 Get Free Shipping
It will take 10-20 days for delivery depends on your location.
Express
Extra $20,
If Order Over $28, Only $10
It will take 7-15days days for delivery depends on your location.
Has my order been dispatched yet?
Most orders are generally dispatched within 24 hrs (Excludes Weekend) but may up to 72hrs, sometimes longer. You will receive a dispatched email when your order has been dispatched, please check your SPAM/Junk box just in case it slips in there. If you cannot find your dispatch email, contact us at cs@zzrhome.com, and we can give you real-time information on whether your order has been dispatched or not. It always takes 1 to 3 days before the package is checked into the carrier's tracking system.
Do your prices include VAT?
VAT is only for orders within the EU (European Union).
As we ship EU orders from German/UK, so we can deliver goods free of VAT.
My item arrived broken or damaged what can I do?
If your product is damaged please take photos and a video then send them to cs@zzrhome.com. We will arrange a new shipment within 48 hrs. We are not responsible for any damages to boxes, cases or other packaging. This is the carrier's responsibility to handle them with care, we have no control over this.
Why did I not receive a confirmation email after placing the order?
There's a good chance that our email has ended up in your SPAM/JUNK folder so please do check there. If you still can not find it, please do let us know.
I don't have a tracking number, when will I get it?
When you receive your dispatched email, it will be there most of the time, if you can not find it, please email us at cs@zzrhome.com. for an update on your tracking.
For more shipping information, please contact us via email, we will usually get back to you within 2 hours.
Customer service For all customer service enquiries, please email us at cs@zzrhome.com
Refund Policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at cs@zzrhome.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at cs@orgasmangel.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
